Returns and cancellations

Free return

Online shopping legislation provides for the right of withdrawal, meaning that a customer who wishes to return a product purchased on the internet is entitled to a refund of the amount paid, after having sent the purchased item back at their own expense.

However, what risk do you run with furnishing products that no online furniture store tells you about? Firstly, you have to ship the goods back, and for furnishing items, the costs can be considerable if you do not have agreements with couriers. Secondly, the goods must arrive back to the seller in perfect condition to obtain a refund; but furnishing products are often very fragile and must be shipped via specialized couriers. You therefore risk shipping the item, having it get damaged, and ending up with neither your money back nor the purchased object, which is now broken.

This is why ArredaTV solves the problem for you by sending a specialized courier to your home to pick up the goods for free, thus relieving you of the responsibility for the shipment.

How to request a return

Requesting a return is very simple. Just log in to your personal area by entering the email and password you used to register when placing your order. Inside your personal area, you can make a return request by indicating the product you wish to return. You must select the "Orders" section, choose your order, and then click on "Return items".

After you have entered the required information, you will receive a confirmation email that your return request has been processed. You will receive further emails when your return request is accepted and when the refund is issued.

You can access your personal area either from the menu at the top of our site or at the bottom. Alternatively, you can click on the link below: ACCESS MY PERSONAL AREA